Terms and Conditions

By using Naturale.co.za, you are agreeing to the following terms and conditions. These terms and conditions are valid, binding and enforceable against all persons that access the Naturale.co.za website, purchase through the Naturale.co.za e-commerce platform and/or utilise any of content provided on the Naturale.co.za website.

If any provision of these terms and conditions is held to be illegal, invalid or unenforceable for any reason, such provision shall be struck out from these terms and conditions and the remaining provisions shall be enforced. This Agreement constitutes the whole agreement between the Parties relating to the subject matter hereof.

For the purposes of this Agreement, “We”, “our”, “us” and “Site” refer to the Naturale.co.za website. “You”, “your” and “clients” refers to the other party to the contract formed by the acceptance of these Terms and Conditions. We reserve the right to update and change the Terms and Conditions from time to time without notice. Any new features, services or products that we add to the Naturale.co.za platform shall be subject to these Terms and Conditions.

Continued use of the Naturale.co.za platform and its related services after any such changes shall constitute your consent to such changes. If you do not agree with the changes you can cancel your account with us without further obligation, and discontinue using the website with immediate effect.

1. Using Your Account and Our Service

1.1 Registration Terms

To register and use the our website, you must:

  • provide your full legal name, a valid email address, and any other information reasonably required in order to complete the sales process;
  • be 18 years of age or older;
  • be the legal account holder of the preferred method of payment .

You are responsible at all times for maintaining the security of your account and password. We do not store any payment information on this website. All online payments are completed via the Payfast.co.za portal and we are not privy to your payment information. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation; and for all completed purchases, content accessed and activity that occurs under your account.

1.2 Modifications

We reserve the right at any time and from time to time to modify, temporarily or permanently, our website (or any part thereof) with or without notice. The price of products available from this Site, as are displayed at this Site or otherwise notified to you from time to time, are subject to change as indicated on the individual product page.  Such notice may be provided at any time by posting the changes to this Site  itself. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Site.

1.3 Payment and Refunds Terms

A valid credit card or debit card is required for the completion of purchases on the Site. Payment processing is conducted independently by PayFast.co.za on the PayFast.co.za platform. Upon successful processing of the transaction, PayFast.co.za notifies us accordingly to complete the transaction. We are then reimbursed by PayFast.co.za, less any merchant fees, for the successful completion of the payment processing.

We are not able to view you debit/credit card information, cannot process the transaction on your behalf and have no involvement in the financial transaction between you, your bank or PayFast.co.za. In the event of refunds, we authorise PayFast.co.za to reimburse your bank via the payment method (credit/debit card) used for the given transaction. We cannot conduct any electronic funds transfer (EFT) or bank account deposit, unless PayFast.co.za is unable to reimburse you for an approved refund. All refunds are subject to the criteria outlined in the Returns and Refunds policy page.

1.4 Cancellation and Termination of Your Account

Subject to these Terms and Conditions and our Fair Usage Policy, your purchase has a 7 day commitment period wherein you will pay for the items ordered but not paid for during the checkout process. Failure to pay for the ordered products within 7 days will lead to a cancellation of the transaction and you will have to reorder at the prices stated at the time of the new transaction. No goods will be packaged or shipped until an order as been fully paid for, usually via the PayFast.co.za payment gateway or via any other agreed upon method of payment, not excluding a physical deposit into our bank account or electronic funds transfer (EFT).

You are solely responsible for properly cancelling your account. A text, phone call or email request to cancel your account is not considered cancellation with completing the Cancellation Request form, which is provided upon request. Your account will continue until such time as your account is cancelled or terminated in accordance with these Terms and Conditions. All of your information will be immediately deleted from the Site upon cancellation or termination. This information cannot be recovered once your account is cancelled.

We may terminate your account at any time upon notice should you violate these Terms of Service or otherwise fail to comply with your obligations hereunder. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Naturale.co.za staff, partners, sponsors and associates will result in immediate account termination.

2. Ownership of Content

You will not at any time copy, licence, distribute, sell or otherwise market the Site, or any part thereof, or authorise any third party to do any of the following;

  • download or extract the content on this Site through any means, including the use of third party application or granting access to these applications;
  • record the content on this Site though any means, such as the use of a camera or with screen-sharing or screen-grabbing software;
  • remove any branding, copyright notices or credits from the the Site;
  • use the the Site, or any part thereof, for any purpose or do any act which would or might infringe the Site, its staff, partners and parent company;
  • modify another website or service so as to falsely imply that it is associated in any way with the Site.

3. General Conditions

3.1 Disclaimer of Warranties and Limitation of Liability

Your use of the Site is at your sole risk. The Site and its service is provided on an “as is” and “as available” basis.

We do not warrant that (i) the Site and its service and content will meet your specific requirements, (ii) the Site will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Site will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Site will meet your expectations as illustrated on the website, and (v) any errors in the Site and its content will be corrected.

You expressly acknowledge and agree that We shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if We have been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Site; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Site; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the Site, its content and/or service.

3.2 Technical Support

You understand that We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Site. Accordingly, you understand that the technical processing and transmission from or to the Site, including your content, involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

3.3 Other

We respect your right to privacy and will not collect any personal information about you on this Site without your permission. We do not share your personal information, unless required by law or court order. For more information about our privacy practices, please refer to our Privacy Policy. These Terms and Conditions are governed by the laws of the Republic of South Africa.

The failure by Us to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The Terms and Conditions constitutes the entire agreement between you and Site and govern your use of the Site, superseding any prior agreements between you and Site (including, but not limited to, any prior versions of the Terms and Conditions).

Last updated on October 1, 2022.